Refund policy
We want you to love what you ordered. If it arrives damaged or defective, we'll make it right.
Eligibility
We only accept claims for items that arrive damaged or defective. We do not offer refunds or exchanges for change-of-mind purchases, including bundle offers such as Buy One Get One Free.
Damages and Defects
Please inspect your order upon arrival. If your item is damaged or defective, contact us within 30 days of delivery at Support@snapshotcollectiveco.com with:
- Your order number
- A photo or video showing the damage or defect
Claims submitted after 30 days, or without photo/video proof, cannot be approved. Once your claim is reviewed and approved, we'll issue a replacement following evaluation. If your replacement hasn't shipped within 10 business days of approval, contact us and we'll look into it right away.
90-Day Warranty
Separate from the 30-day arrival-damage window above, every InstaSnap is covered against manufacturing defects for 90 days from delivery. If your camera develops a defect during normal use within that window, contact us at Support@snapshotcollectiveco.com with your order number and a photo or video showing the issue, and we'll evaluate and replace it. This warranty doesn't cover damage from drops, water, misuse, or normal wear.
Bundle orders (Buy 1 Get 1 / Buy 2 Get 2)
If only one unit of your order is damaged or defective, you're welcome to keep the rest of your bundle. We'll evaluate and replace just the affected unit.
Transit delays
We're not able to offer refunds for orders delayed in transit by couriers or customs. For extended delays, we may offer a one-time replacement as a goodwill gesture. Contact us and we'll take a look.
Resolution
We do not offer cash refunds for damaged or defective items. Approved claims are resolved with a replacement.
Shipping costs
Original shipping charges are non-refundable.