Shipping policy

Thanks for shopping with Snapshot Collective. Here's what to expect from checkout to delivery.

Where We Ship

We currently ship within the United States only. We don't yet offer international shipping, but we're working on it, so check back if you're outside the US.

Shipping Costs

Free shipping is available for a limited time. No minimum purchase required while the offer is active.

Order Processing

Orders are processed within 2 business days before they ship. We process orders Monday through Friday; orders placed on weekends or holidays begin processing the next business day. You'll receive a confirmation email as soon as your order is placed, and a separate shipping email with tracking once it leaves the warehouse.

Delivery Timeline

Estimated delivery is up to 2 weeks from ship date. This is an average, not a guarantee. Some orders arrive faster, and factors outside our control (carrier delays, weather, high-volume periods like holidays or sales) can push delivery out further.

Order Tracking

Once your order ships, you'll receive an automatic email with a tracking link. Please allow up to 24-48 hours for tracking data to appear after you receive that email. If you haven't received a tracking email within a few days of your order confirmation, contact us at Support@snapshotcollectiveco.com and we'll look into it.

Delivery Verification

We're not able to take responsibility for packages marked as delivered to the correct shipping address by the carrier. Once a carrier confirms delivery, that part of the shipment is outside our control. If your tracking shows delivered but you can't locate your package, please check with neighbors and building/leasing staff first, since carriers sometimes leave packages in a different spot than expected. If it's genuinely missing, report it to the carrier directly and then contact us at Support@snapshotcollectiveco.com with your order number and any confirmation from the carrier, and we'll work with you to make it right.

Address Accuracy

Please double-check your shipping address at checkout. We're not able to redirect or intercept a package once it's dispatched. Catch a mistake right away? Email us within a few hours of ordering and we'll do our best to correct it before it ships. If a package is returned to us due to an incorrect or incomplete address, reshipping costs are the customer's responsibility.

Missed Delivery

If a carrier is unable to reach you or access your delivery address and the package is returned to us as a result, any reshipping fees to send it back out are the customer's responsibility.

Questions?

Reach us any time at Support@snapshotcollectiveco.com. We're happy to help.